Web 2.0 and Enterprise 2.0

Posts tagged ‘Wiki’

Enterprise Wiki Tools

The Internet is the most famous distribution system in the world. Wiki is becoming one of the most  popular social media tools for the organization of communication.

The following is a list of the popular open-source Wiki software for collaboration in the enterprise and community.

  • MediaWiki – is the world’s most popular web-based open-sourced software. Wiki platform, a software package is written in PHP programming language and requires either a PostgreSQL or MySQL database. It was developed in 2003 and used on all projects of the Wikimedia Foundation. It can be used both internally as intranet or externally as company public wiki on the Interent.
  • TWiki – is an open-source enterprise agility and Web 2.0 platform which is the most popular wiki used behind the corporate firewall. It is written in Perl programming language. It was founded by Peter Thoeny in 1998. It can be used for both internal and external networks of an organization.
  • xWiki – is a free open-source wiki and web application platform. It is an enterprise Wiki software package licensed under the GNU Lesser General Public License (LGPL). It was originally developed by Ludovic Dubost and was first released in January 2003. All XWiki software is developed in Java programming language and uses a relational database management system such as MySQL, PostgreSQL and HSQLDB..
  • MindTouch Core – is an enterprise-grade collaboration, wiki and mashup platform. It is built on C# using .NET/Mono/PHP.
  • PmWiki – is a web-base software wiki platform and distributed under a General Public License. It is written by university professor and Perl 6 developer Patrick R. Michaud in the PHP programming language and uses  a relational database management system like MySQL or SQLite databases for data storage.

References:

MediaWiki. 2010. Wikipedia.

TWiki. 2010. Wikipedia.

PmWiki. 2010. Wikipedia.

MindTouch Core. 2010. Geeknet.

Advertisements

Business and Corporate Wiki

There is rapid development of technology, use of social media tools and content-sharing sites. Today, more and more organizations are now starting to use wikis as a knowledge sharing tool or as a content management tool. In other words, Wikis are becoming one of the most  popular social media tools for organizational communication.

The term “Wiki” is a Hawaiian word for “quick” or “fast”. On the World Wide Web it is used both to mean a web site or collection of web pages that are communally written, and the underlying technology that facilitates the web site’s creation (Andersen, 2005). In other words, Wiki is an open and collaborative platform for information creation and knowledge sharing. The term was coined by Ward Cunningham in 1995, the Amercian computer programmer and software developer of the new website technology WikiWikiWeb. A wiki is the classic Enterprise 2.0 technology for a core of strongly tied knowledge workers who are collaborating on a deliverable (McAfee, 2007). Wikis have been used to create group spaces, to generate documents, to build user-generated content-based community, to share contents, to communicate to the public, to debate their contents and structure with simple user friendly interface.

A video clip explains “what wiki is”

Figure 1.0 – What wiki is

Types of Wikis

Below is a list of three major different types of Wikis which have been used in different context and purposes.

  • Personal Wikis/Desktop Wiki –  It is primarily for personal use. It allows people to store their information (eg. notes, to-do lists, projects, links) and to organize information on their desktops and mobile devices. TiddlyWiki is a powerful personal wiki platform which can be used as personal database for notes and other information.
  • Team Wiki/Multi-Users Wiki –  It is for a group of people users. It allows people in the same team or work group to store and archive structured information and share ideas, so everyone in the team can read and contribute. This type of wiki has been used for many varied purposes, including project management, knowledge management, technology support and communities of practice.
  • Corporate Wiki/Enterprise Wiki/Organizational Wiki – It is a wiki used in a corporate (or organisational) context, especially to enhance internal knowledge sharing (Wikipedia, 2010). It is an amazing place for the organization to store both internal and external information with easy access. It is also a collaboration place for employees to participate and to share ideas with others.

Features of Wikis

  • Collaboration – Everyone is requesting and receiving information. Everyone can be both a Content Producer(Creator) and a Content Consumer.
  • Communication – They are more oriented to many-to-many forms of communication about shared content (like resources and information) and have instant communication over the Internet.
  • Information – Keep people informed on lastest information.
  • Productivity and Efficiency – To increase employees’ productivity by providing right tools.
  • Low Cost – cost less to implement wiki than centralized Internat.

Wiki Services/Softwares

  • MediaWiki It is an Open Source (free) web-based software wiki package written in PHP, originally for use on Wikipedia, as well as other Wikis.
  • WikidPad It is a free personal (single-user) Python-based wiki-like note editor which can be installed on a portable (like USB) drive.
  • TWiki It is an Open Source Perl-based structured wiki application.

Case Study of Sony Ericsson

There are many technology organizations already using wikis as part of their developer networks, such as Intel, Motorola, IBM, Sun, Oracel and SAP. Other companies like Red Ant and Pixar use wikis as their collaboration tool for clients to communicate and manage project.

The Sony Ericsson Developer World

Figure 2.0 – Sony Ericsson’s wiki community

In 2006, Sony Ericsson decided to launch a new wiki community to support the Sony Ericsson mobile developers. In the Sony Ericsson developer world Wiki, people can easily get information on how the latest technologies (Jave ME, Symbian/UIQ3, Android) are used in any Sony Ericsson mobile phone and aslo they can share ideas and information with others. As well, they can find tools and support to develop great mobile applications and content.

Benefits of Using Wiki for Sony Ericsson

Sony Ericsson integrates the wiki as one of  the imporatant mobile application developement tools in its organization IT collaboration architecture to help and support its mobile communication users.

  • can access up-to-date content information.
  • can provide efficiency tools to its users to develop applications.
  • can provide collaborative knowledge across people and platforms.
  • can provide RSS Feeds to individual topic and pages.
  • can encourage people to leave comments and discuss article topics.
  • can save resources – view the newest phone user guide without  printing them.

References

E. Andersen. 2005. Using Wikis in a Corporate Context.

Enterprise Wiki. 2010. Wikipedia.

Case Study on Enterprise 2.0

Today, with the technology development, the Web has changed the economics of software development and the Internet has also changed the way of the software developers with regard to how they look at the traditional software development and delivery process. With the evolution of the Web, Enterprise social software and Web technology have evolved into the next new Internet era, coined as Enterprise 2.0. The phrase “Enterprise  2.0″ was first coined by Harvard Business School Associate Professor Andrew McAfee in the spring 2006. Enterprise 2.0 is about a technical and cultural shift within the organization towards far greater degrees of user-driven content and content sharing (MIKE 2.0, 2010). In other words, Enterprise 2.0 is about collaboration and connectivity.

Key Benefits of Implementing Enterprise 2.0

Ross Dawson has defined four key benefits of implementing Enterprise 2.0 to organizations in his latest book called ” Implementing Enterprise 2.0″.

  • Productivity and Efficiency
  • Staff Engagement
  • Knowledge
  • Reputation

For full details on the report and all the sample chapters go to the Implementing Enterprise 2.0 website.

Why does an organization need to implement Enterprise 2.0?

Over the past decade, most organizations are used some common communication tools such as emails, websites and documents (printed static contents) to communicate and collaborate with their customers and employees. Today, they are also using Web 2.0 applications (examples wikis and blogs) and widgets (examples mashups) to help them to build an interactive collaborative environment, to increase productivity, to share knowledge and to enhance customer experience. 

This week, i am going to look  into an organization that has incorporated Enterprise 2.0 principles and social computing concepts associated with an innovative use of technology in its organization. One of the best examples for an organization is Vistaprint (see Figure 1.0).

Vistaprint Logo Figure 1.0 – Vistaprint

Who is Vistaprint?

Vistaprint is a large online supplier of printed and promotional materials. In North America, it is one of the fastest growing printing companies. It has served annually more than 9 million customers worldwide. It currently employs approximately 2,200 people, operates 22 localized websites globally and ships to more than 120 countries around the world  (Vistaprint 2010). It offers a broad range of services to small businesses and consumers from high-quality printed marketing materials to marketing services. It also provides online services and solutions such as email marketing, websites and postcard marketing.

How does Vistaprint implement Enterprise 2.0?

Idea sharing has always been very important at Vistaprint (Morgan, 2010). Therefore, Vistaprint adopted the concept of the Enterprise 2.0 and launched an internal enterprise wiki (powered by MediaWiki – see figure 2.0) and an ideation platform (powered by Intuit).

This video clip shows what MediaWiki is, what it does and what it can do for you.

Figure 2.0 – MediaWiki

  • Internal Enterprise Wiki – In mid 2006, Vistaprint decided to implement an internal enterprise wiki called “VistaWiki” for knowledge sharing (see Figure 3.0). Daniel Barrett has implemented this KM system (knowledge management system) into the social computing world for Vistaprint. The benefits of using VistaWiki within the organization are to increase efficiency and productivity and to give  knowledge to workers who can use collaborative software to share information.

VistaWiki

Figure 3.0 – VistaWiki

  • Ideation Platform – In March 2009, Vistaprint used the Intuit Brainstorm platform which was to speed up the product development process by unleashing creativity and empower employees with useful tools to move their ideas forward. (Zenkin, 2010) The platform was called “The Funnel” and is used to share ideas with staff across the organization, including CEO (Chief Executive Officer). Therefore, the funnel is a collaborative medium which is used to generate new ideas to deploy for customers (Morgan, 2010).

The benefits of implementing Enterprise 2.0 in Vistaprint

There are some key benefits that Vistaprint decided to implement an Enterprise 2.0 strategy into its organization.

  • Content Information Access – Ideation Platform helps to create better internal communication with easier access to content. The system users can also access from anywhere in the world.
  • Knowledge Sharing – VistaWiki users have created over 20,000 articles altogether. 
  • Instant Message Notification – VistaWiki users can see live data, such as sales figures, RSS 2.0 feeds directly from other enterprise systems (Portals and KM, 2009).
  • Simplicity and Cost Effective – VistaPrint employees found using the wiki format valuable for many reasons including: ease of use (based on open-source code), ability to track “live” documents and the simplicity of the design layout (Portals and KM, 2009).

References:

Enterprise 2.0 Solution Offering. MIKE 2.0. 2010.

Another Enterprise 2.0 Knowledge Sharing Success Story – VistaWiki. Portals and KM. 2009.

About Vistaprint. Vistaprint. 2010.

D. Zenkin. 2010. Intranet vs Enterprise 2.0 vs Social Software: an obvious case of terminological controversy.

J. Lennon. 2009. Implementing Enterprise 2.0.

J. Morgan. 2010. Implementing Enterprise 2.0 at Vistaprint Part One : Business Drivers.

%d bloggers like this: